We offer free ground shipping on orders $175+ shipping to the continental U.S. Shipping rates for orders under $175, international orders, and expedited orders will be calculated based on the order total and the destination address.

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Orders are processed and delivered Monday through Friday, excluding holidays. Please allow 1-2 business days for your proof to arrive via email. Once is approved, standard turnaround is 2.5-3.5 weeks to print, ship and get delivered. For expedited orders, turnaround time is 1.5-2 weeks to print, ship and get delivered. Orders ship from our warehouse in New Jersey, USA.

If your order includes an item marked Preorder, the remainder of your order will be held until the preorder item is ready to ship.

 

We strive for complete customer satisfaction! If you’re unhappy with your purchase, please contact us at lauren@letterlyshop.com.  We’ll handle each issue on a case-by-case basis to do our best to meet your expectations. A few things to note when contacting us: Please include your order number, briefly describe the problem, provide a photo demonstrating the issue, and give your preference for an appropriate resolution. Please note that we do not accept ANY returns on custom orders unless there was an error made by us.